DEAR CONSUMER:

Your complaint form must be mailed with an original signature in order for us to process it.

When we receive your completed complaint form it will be reviewed as to the jurisdiction of the matter. If your complaint is within the jurisdiction of this office or needs to be referred to the proper jurisdiction, we will make every effort to process your claim promptly. Any documents you submit to this office including your complaint form will be sent to the business/vendor. Therefore all personal account numbers/information, etc. should be “blacked-out”.

Submit, only copies of any and all documents such as, but not limited to, contracts, sales receipts, invoices, work orders, canceled checks, money orders, proposals, etc. This office will not be responsible for any original documents submitted with your claim.

The following materials must be forwarded to this office in order to register a complaint:

ü Your completed complaint form must be in duplicate (one original and one copy)

ü Copies of any and all documents submitted with your form must be submitted in duplicate

To ensure that your complaint is not delayed in the reviewing or processing stage, please follow the above procedures when registering a complaint in this office.

WE DO NOT ACCEPT FAXED OR E-MAILED COMPLAINT FORMS. FORMS MUST HAVE ORIGINAL SIGNATURE.